The multi-platform response to the ＂price increase and breach of contract＂ of some homestays near May Day will bear the difference in house exchange.

　　The May Day holiday is less than a week away. Hotels in major popular tourist cities are in a hurry, prices are soaring, and travelers who book their trips early are eager to move, and their minds are flying away with the holidays.

　　At this time, the booked homestay suddenly started to "decorate" and asked the tenants to unsubscribe? There’s more than one, can you believe it?

　　The renovation closed down and the boss changed … … There are many reasons for breaking the contract.

　　The reporter learned that on the eve of May 1 ST, there were quite a few passengers who were "broken", and the reasons for the starting price of B&B hotels were also strange.

　　Xiaozhe, a college student in Zhengzhou, wanted to go to Xi ‘an with his friends on May 1st. In mid-March, he chose a cheap hotel with a good location. With vouchers, the total price for three nights is less than that of 300 yuan.

　　A week after the reservation, Xiaozhe suddenly received a call from the innkeeper asking her to check out. The reason was: "The hotel has changed its owner and is under renovation."

　　Xiaozhe felt that something was wrong at that time, and then turned to this room on other platforms and found that the price during May Day had risen to more than 600 a night.

　　"I contacted customer service directly, and the processing efficiency of customer service was also very high. After I failed to negotiate with the hotel, I arranged other hotels nearby and made up the room price difference." Xiaozhe said that the platform later punished the hotel and reduced the traffic.

　　There is also Linglong who booked the Wuhan B&B, and received a phone call saying that "the hotel closed down and the boss changed". Linglong called it outrageous, "Curse your store so much for making money?" On the social platform, there are still many netizens posting that they have been unsubscribed, with various excuses and strange reasons. Some said: "store transfer", some said "demolition", and some said that relatives and friends came back from other places during May Day, so the house was not rented out. In short, I hope that netizens will cancel the order as soon as possible.

　　Platform fines can’t keep up with price increases. B&B would rather default than "catch customers"

　　"The platform punished the hotel I booked, and the 1.5 times fine also reduced the traffic. However, compared with the profit of May Day, the merchants are definitely willing to accept the punishment. Moreover, without this platform, there are other platforms." In this regard, Xiaozhe said that he was very helpless. "The merchants themselves did not change the price in advance on May 1 ST. When they saw that the tourism market was hot, they sat on the ground and started to find various reasons to deceive consumers to return the order. Is it appropriate?"

　　What do the homestay owners think about the matter of "sitting on the ground"?

　　The owner of a homestay in Moganshan said that in the past three years, the epidemic was serious, and the homestay hardly made any money, and some of them were still struggling at a loss. They all counted on the May 1 "harvest" wave, so he also understood this behavior. "In essence, everyone wants to make some money, make rational use of the rules, and the fine can be recognized."

　　Another owner of Lin ‘an B&B nodded again and again, saying that it is no wonder that many guests came to ask if there were any changes during May Day. He said: "Please rest assured that as long as the order is generated, regardless of the price, it will be received on time, even if there is force majeure, and we will find ways to solve the problem for everyone. The price is not set well, it is our problem, and we will definitely bear it. "

　　Mr. Yu, the host manager of a citizen in Moganshan, believes that "sitting on the ground and starting from the price" is not necessarily the responsibility of the hotel. The platform may be the best and the most willing to do a "price increase". "Because the platform is divided into 15% of the whole house price, and all major platforms are supported by big data, they are the most willing to do the so-called ‘ Revenue management ’ Yes. For the excellent products of the head, the platform can even buy out all their rooms during the holidays, and then the platform is free to price. " Mr. Yu said that from the actual operational point of view, the tourism and holiday industry is a typical and obvious industry in the off-peak season. The loss or flat in the off-season depends on the "profiteering" in the peak season to make a balance. "I want to solve the problem of soaring consumption in holiday rooms, restaurants and so on. In the end, we must implement the paid vacation of the country in a down-to-earth manner and iron out the peak of travel."

　　The latest response of the platform: it will bear the difference of 3 times the highest first night room rate.

　　On April 24th, in response to the recent situation that some netizens reported that the booked B&B was temporarily "broken", a number of online travel platforms issued responses saying that they would resolutely protect consumers’ rights and interests.

　　On the same day, Ctrip said that as a platform, it will provide hotel booking services for consumers in strict accordance with the provisions of the Electronic Commerce Law and the Contract Law. After the consumer submits the reservation order, if the hotel (supplier) confirms it and overturns it or there is no room in the store, Ctrip will help cancel the order or provide more solutions for the consumer according to the wishes of the consumer. Specifically, the platform will coordinate with the hotel to arrange for guests to stay in rooms of the original standard or above, and bear the resulting price difference, with the upper limit of the price difference being three times the room rate of the original order for the first night. If it is impossible to arrange for the guest to stay in any room type in the original hotel, Ctrip will help the guest to book a similar hotel nearby and bear the resulting price difference. The upper limit of the price difference is 3 times of the first night room rate of the original order.

　　The customer service of Meituan B&B said that it was illegal for the B&B order to break the contract and the landlord to sit on the ground during the "May 1 ST" period, and any breach of the order by any merchant would be fined accordingly; Secondly, for customers, Meituan will pay according to external customer protection.

　　Flying Pig and Piggy B&B said that if the B&B merchants "break the contract", they will communicate with the guests at the first time to verify the situation, and arrange for the guests to stay in the same level B&B or higher in the vicinity according to the platform user protection rules, and the platform or merchants will bear the difference. The maximum difference is 3 times the first night room rate; If the guest decides not to stay again, he will negotiate with him and pay the highest room rate for the first night on the basis of full refund.

　　Comprehensive Fujian Daily and The Paper

　　People’s hot comment

　　Change ways to get tourists to unsubscribe.

　　It’s too ugly to eat at such a homestay.

　　The May Day holiday is approaching, and the phenomenon of breaking the contract of the hotel is frequent. There are many reasons. For example, some talk about renovation, some talk about changing bosses, some talk about demolition, and some even curse that their homestay has closed down. Anyway, they just don’t tell the truth. There is only one purpose, so that consumers can cancel their orders on their own initiative.

　　Tourists book homestays in order to have peace of mind. Unexpectedly, they have been played by unscrupulous people before going out to play. Isn’t it bad? Changing the way to get tourists to unsubscribe, it’s ugly to eat without a good abacus.

　　Why do those homestays have to break the contract by all means, taking the blame and taking the world by storm? The reason is very simple. Based on the information of all parties, the May Day holiday this year is more popular than expected. They think that the accommodation price was low before, and they want to make a lot of money. They want to sit on the ground and make a lot of money. For this reason, they must do everything possible to let the consumers who have previously booked successfully cancel their orders, make room for them and then sell them at a good price.

　　The problem is that consumers have established a contractual relationship with the B&B, which is protected by law. Can the B&B involved be cancelled if they want to? Can you play dirty tricks in order to force consumers to submit?

　　One detail is worth mentioning. A consumer whose contract was broken said frankly: "The platform punished the hotel I booked, and the 1.5 times fine also reduced the traffic. However, compared with the profit of May Day, the merchants are definitely willing to accept the punishment. Besides, there are other platforms without this platform." This information is worth touching. "platform fines can’t keep up with the price increase income", which reflects that there must be problems in some links.

　　If some homestays are not afraid of punishment, they would rather choose to be punished and break the contract, which only shows that the platform is not punished enough. If the platform fines those "recidivist" homestays, blacklists them, and even permanently goes offline, do they dare to mess around?

　　The current wave of breaking the contract of the hotel has become one of the chaotic phenomena that have been criticized before this small holiday. It also reminds the regulatory authorities that they need to intervene in accordance with the law and deal with it in a timely and effective manner. They cannot tolerate this kind of chaos, and they cannot ignore the repeated violations of consumer rights.

　　In the face of reasonable and legal reports from consumers, relevant departments should respond positively. In particular, the regulatory authorities where unscrupulous people live should take the initiative to strictly curb this kind of chaos. A simple truth is that this kind of homestay hurts consumers and tarnishes the image of the city for immediate benefits. If it does not stop loss quickly, it will inevitably affect the local reputation and be unfavorable to the tourism economy.

　　In fact, the related practices of some homestays constitute fraud and are suspected of violating the Consumer Protection Law. For this kind of homestay, we should first catch a few typical cases and severely punish them according to law, so as to set an example for others. Otherwise, there will be more and more disputes, which will inevitably affect the quality of holidays and damage the dignity of the law.

　　Some insiders said that some homestays had suffered from the epidemic and suffered great losses. It is worth understanding that they are counting on the May 1 "harvest" wave. It is a fact that the business is bleak because of the epidemic. However, you can’t kill customers, you can’t do things that violate the rules, and you can’t ignore the legal constraints and mess around. In order to get the lost money back, we will engage in crooked ways and take improper and illegal means, which will inevitably bear legal risks and scare away tourists.

　　Facts have repeatedly proved that the lack of contract spirit will make it cool sooner or later. Eating too ugly will inevitably lead to embarrassing consequences; Be kind to tourists, and there will be a real "money way". In this regard, B&B should stop playing the game of "boomerang", otherwise, it will be yourself who will eventually get hurt.