88898 units in 24 hours! The latest, Xiaomi Auto responded to everything! Why can I return it？ How many refunds are there？ When can I pick up the car？

The heat of millet SU7 does not decrease.

On the evening of March 28th, Xiaomi SU7 was officially launched. The new car was divided into three versions, and the price ranged from 215,900 yuan to 299,900 yuan.

According to the latest data released by Xiaomi Automobile, 88,898 sets of Xiaomi SU7 have been listed for 24 hours. However, Xiaomi Auto’s "big order" can be refunded within 7 days if the consumer does not lock the car. If it is more than 7 days, the order will be automatically locked and non-refundable. According to Xiaomi Auto, as of 12 noon on March 29th, Xiaomi’s customer service system had received a total of 469 cases of demand for returning orders and repackaging.

Today, many topics such as "refund", "test drive" and "production capacity" of Xiaomi Automobile rushed to the hot search. In the evening, Xiaomi Automobile also responded to this one by one.

Xiaomi automobile responds to hot issues

On the evening of March 29th, Xiaomi Automobile responded to a number of issues of concern to the market.

Why is Xiaomi SU7 refundable in 7 days?

Xiaomi Automobile said that according to industry practice, Dading generally has a hesitation period, ranging from 1-3 days, during which it can be retired or changed. Once the configuration is confirmed and the order is locked, the vehicle will enter production. Considering the huge number of appointments for tasting and test drive of Xiaomi SU7, and in order to further protect users’ rights and interests, and let everyone have a more adequate test drive experience and consideration time, we extend the hesitation period before April 30 to 7 days.

Why is the user feedback that the deposit is non-refundable?

Xiaomi automobile said that it can be retired in 7 days. However, Xiaomi Auto also provides the option of active locking configuration. Once the configuration is locked, it means that the lock order is completed, the vehicle will enter the production stage, the configuration cannot be modified again, and the deposit is non-refundable. As of 12 noon on March 29th, Xiaomi’s customer service system had received 469 requests for returning orders and repartitioning.

In the car purchase process of Xiaomi Auto APP, the active lock order is irreversible, with a total of three prompts, and the prompt is directly popped up when the configuration is finally "locked". Xiaomi Automobile said that I hope everyone understands that before locking the configuration, please choose carefully.

How to lock the order in advance when paying the deposit? How to get a correct refund within 7 days?

Xiaomi Auto City, after paying the deposit, you can log in to Xiaomi Auto APP "My"-"Orders"-"Vehicle Orders"-"Lock Configuration" to lock the order in advance; If you need a refund, you can log in to "My"-"Order"-"Vehicle Order" in Xiaomi Auto APP, and the deposit will be returned in the same way within 7 working days.

If a lock order has been made, can the order be renamed or transferred to others?

After the order is locked, the orderer cannot modify it, and the rights and interests do not follow the order with the car.

How many people do the store receive the test drive every day, and how long will it take to make an appointment now?

Xiaomi Automobile said that the current test drive appointment is very popular. At present, Xiaomi Store expects that the number of test drivers in a single store is about 90-120/day, and now it takes about 3-5 days to make an appointment.

How soon can I pick up the car now? Can the production capacity keep up?

Xiaomi Auto said that the original version of Xiaomi SU7 was delivered as early as April 3. The non-founding versions of Xiaomi SU7 and Xiaomi SU7 Max start delivery at the end of April, and the Xiaomi SU7 Pro start delivery at the end of May. For details, please refer to the estimated car delivery cycle during APP selection.

For the continued hot orders, Xiaomi Automobile said: "Our factory is making every effort to increase production capacity and fully mobilize supply chain partners to fully guarantee supply. For different models, configurations, colors, etc., there will be different car picking cycles, and we will update them to Xiaomi Auto APP and applets based on the adjusted production situation. "

If you can’t pick up the car within the delivery time you saw when you booked the car, will there be corresponding compensation?

Xiaomi Automobile said that based on the current hot orders, Xiaomi Automobile is making every effort to pull production to make corresponding. If the car cannot be picked up due to Xiaomi’s reasons during the delivery time of the exhibition, corresponding policies will be formulated and announced in time as appropriate.

When will the second batch of delivery centers be announced?

According to Xiaomi Automobile, according to the comment data of rice noodles on 20 alternative cities and the layout of stores, Xiaomi Automobile selected the following 10 cities to supplement the construction, sales and service stores: Jinan, Shandong, Changzhou, Jiangsu, Nantong, Zhejiang, Jinhua, Nanning, Guangxi, Changchun, Jilin, Guiyang, Guizhou, Zhuhai, Guangdong, Quanzhou, Fujian and Xiantao, Hubei. The above 10 cities will open one after another this year. The follow-up will continue to increase the number of stores in other cities in time.

What is the specific performance of energy consumption of Xiaomi SU7?

Xiaomi Automobile said that Xiaomi SU7 has always regarded "long battery life" as one of the most critical product goals. The whole vehicle has been optimized for low power consumption and has produced excellent actual energy consumption performance. The minimum energy consumption of standard CLTC is 12.3kWh/h, and the minimum CLTC energy consumption of Xiaomi SU7 Max is 13.6 kWh/h.

Luo Yonghao comments on the listing of Xiaomi SU7.

On March 29th, Luo Yonghao posted on the social platform about Xiaomi SU7, saying, "All kinds of subsidies are almost 200,000 yuan, which is enough to eliminate most of the oil trucks, brand-name trams and trams that are not smart enough in this price range. Xiaomi is likely to re-stage the epic scene of good money expelling bad money in the mass consumer auto market after the cheap mobile phone market. "

Editor: Wan Jianwei

Proofreading: Peng Qihua